Airline plans to cut costs through outsourcing Air India, India’s national airline, has announced plans to outsource some of its IT functions in the near future. The Airline confirmed the move was a bid to cut costs at the carrier.
Malaysia tops At APICTA Awards Malaysia showed its prowess at the International Asia Pacific ICT Alliance (APICTA) Awards 2009 by walking away with six awards.
Kenya sees BPO boom The landing of fibre optic cables last year has provided the sector with capacity to provide mission-critical IT-enabled services from Kenya, says Cascade Global MD, Peres Were, according to Kenya’s The Daily Nation newpaper.
Put brakes on rising costs of outsourcing car components The International Trade and Industry Ministry (Miti) has been directed to look into the reasons behind the higher cost of outsourcing car components, which is nearly 10% higher than that of Thailand.
64 companies honoured at MSC Malaysia Achievement Event MSC Malaysia CDP’s “Innovate My Process” initiative helps a record setting number of MSC Malaysia Status companies achieving global standards certification in 2009.
Redza is new Northern Corridor chief executive
The Northern Corridor Implementation Authority (NCIA) announced the appointment of Datuk Redza Rafiq Abdul Razak as its new chief executive effective from Jan 1, 2010.
IT outsourcing set for growth A new poll has predicted that more companies will start to use IT outsourcing in the coming years.Research carried out by services company PricewaterhouseCoopers (PwC) asked 514 outsourcing providers in 50 countries about how they expect the industry to perform in the future.
‘India will remain on top’ India will remain a dominant force in IT and business process outsourcing for two decades, while China will struggle to match its success, says an authoritative study on the fast-growing industry by the Warwick Business School in the UK.
Mongolia to set up ITO centre Mongolia is all set to open its first major IT outsourcing centre with India's help.While the two countries are working together in a number of fields, IT is one in which they have close collaborations, the country's envoy said.
Maintain edge, Philippines told The Philippines has been urged to build on English language skills to keep its competitive edge in the global outsourcing industry.
Hi-tech sector a top priority: Minister Malaysia accords top priority to develop the high technology sector as part of the strategies to sustain economic growth momentum and to tide over with stiffer global challenges, says International Trade and Industry Deputy Minister Datuk Mukhriz Mahathir.
NHS under fire for outsourcing spend UK’s National Health Services (NHS) has been slammed for spending around £1 million (US$1.6m) on outsourcing to consultants, according to the Express.co.uk.
Sony looks to Big Blue Sony Corporation will outsource a part of the human resources and accounting operation services of Sony and certain of its subsidiaries in Japan (collectively, Sony Group in Japan) to IBM Japan.
IT outsourcing satisfaction reaches record levels in UK Equaterra has published its annual ITO Service Provider Performance and Satisfaction Study’, revealing a list of the best (and worst) performing outsourcing service providers over the past 12 months as voted for by some of the top UK organisations.
Agilent and MDEC join hands Agilent Technologies and Multimedia Development Corporation Sdn Bhd (MDeC) have joined hands to churn up more highly skilled human capital in the country in line with current industry needs.
Chengdu learns from Bangalore China is wooing the best of Indian IT companies to enter the Chinese market whilst learning from Bangalore’s example as the Silicon Valley of India.
Cisco collaborates with MDeC Cisco and Multimedia Development Corporation (MDeC), the Malaysian government’s agency tasked with developing the Multimedia Super Corridor (MSC) in Malaysia.
Datacom’s Malaysian community centre Datacom SEA (M) Sdn Bhd together with its partner Yayasan Kajian dan Pembangunan Masyarakat (YKPM), led a Corporate Social Responsibility (CSR) initiative and jointly launched a Community Technical Centre in Selayang Prima, Malaysia.
Convergys opens its largest contact centre in Manila Global outsourcer Convergys has officially opened its biggest contact centre as a further sign of its confidence in the Philippines as an outsourcing destination.
Datacom opens second Malaysian office Kiwi IT company Datacom has officially launched its second Malaysian office servicing the local contact centre market.
Frost & Sullivan spurs “Green rush” Frost & Sullivan recently held an executive symposium titled the Global Green Revolution 2009: Driving Growth through Sustainable Technology & Innovation in Kuala Lumpur.
IAOP inducts two Leaders into Hall of Fame The International Association of Outsourcing Professionals (IAOP) has inducted Oliver T. Bussmann, CIO of SAP AG in Germany, and Michael S. Mensik, a partner in the Chicago, Illinois law office Baker & McKenzie International, into its Outsourcing Hall of Fame.
IBM announces software for managing data centres IBM recently introduced a new software for managing data centres. The new technology has the potential to dramatically cut the cost of operations while speeding the deployment of new applications from weeks to minutes.
Indian cities still the hotbeds Six Indian cities are among the eight top global destinations for outsourcing according to a new survey.
MOL, Friendster seal deal Friendster, Inc. recently announced a global partnership with MOL AccessPortal Berhad (MOL), a leading payments provider leveraging a network of over 500,000 physical and virtual payment channels across more than 75 countries worldwide, to power a pre-paid payments platform to enable micro-spending by Friendster’s 115 million users globally.
MSC Malaysia cybercentres expands to 3 more locations Three new locations in the Klang Valley will be developed into MSC Malaysia cybercentres to provide more accessibility to tech companies wanting to be part of the MSC Malaysia initiative.
TCS bags deal with Singapore People’s Association Tata Consultancy Services said that it has received a two-year multi-million dollar deal with Singapore’s People’s Association, a statutory board under the Ministry of Community Development, Youth and Sports, to provide annual Application Management Services (AMS).
40,000 tech support staff for elections The Philippines Election Commission is looking to hire several thousand help desk staff among the more than 40,000 IT personnel it needs for next year's automated national elections.
Xerox to snap up ACS Xerox revealed that it will buy business process outsourcing solution provider Affiliated Computer Services to create a US$22 billion global enterprise for document technology and business process management.
CCAM to host APAC contact centre conference Malaysia has been chosen as the venue for the 2nd Asia Pacific Contact Centre Association Leaders (APCCAL) & CCAM Exhibition which is scheduled from 5th to 6th November 2009.
Hike in APAC software spending in 2010 Planned 2010 spending on software by Asia Pacific enterprises is expected to increase by 4.4% – the highest of all global regions, according to new research by Gartner.
TeleTech’s new BPO facilities in Makati Call centre giant TeleTech continues to be the fastest growing business process outsourcing company in Phillippines with the launch of two new sites in the Makati Central Business District, it was reported.
Euro CFOs struggle to measure outsourcing ROI Despite the amount businesses spend on outsourcing increasing as a result of recession, a recent study suggests that European CFOs and their CIOs are frequently unable to quantify the return on investment (ROI) from outsourcing arrangements, which reflects badly on their ability to see where group expenditure is.
IBM launches new consulting organisation IBM announced the creation of a new consulting organisation dedicated to the market for advanced business analytics and business optimisation.
COP Master Class comes to Malaysia Every day, business journal headlines and industry reports alike are making one thing clear – outsourcing is now essential to business success.
Basis Bay takes Green responsibility to heart With its tagline “Reengineering IT for a Greener World” – technology services and hardware solutions vendor – Basis Bay Sdn Bhd is seriously taking the green IT responsibility to heart.
Launch of Global Technology Industry Chapter for outsourcing The International Association of Outsourcing Professionals (IAOP) announced the launch of its new Global Technology Industry Chapter for outsourcing professionals focused on the interests of the world's leading organisations involved in the global technology industry.
Outsourcing jobs well paying: IAOP Many large organisations operate outsourcing departments with more than 100 employees in this function and compensation for analysts, where most professionals work, starts at about US$51,000 annually, shows the report by IAOP's Advocacy & Outreach Committee.
MDeC allocates RM75m to promote animation, games MALAYSIA’S Multimedia Development Corporation (MDeC) has set up a fund with an initial size of RM75 million to assist local MSC-status companies co-produce animation and games with foreign partners.
Sri Lanka improves outsourcing ranking Sri Lanka's low costs have helped it to be ranked among the top 20 global outsourcing destinations for information technology and business process outsourcing (IT/BPO), a Sri Lankan industry body said in a statement.
Malaysia's SSO sector to touch RM6.4b by 2012 Malaysia's shared services and outsourcing (SSO) sector, which is growing at about 30% per annum, has the potential to hit RM6.4 billion by 2012.Science, Technology and Innovation Minister Datuk Dr Maximus Johnity Ongkili said.
Thailand looks to outsourcing, sets up TITO Thailand has set an ambitious target to become one of the world's top three countries for outsourcing by 2013, building a 4-billion-baht (US$118 million) industry and forming an outsourcing association, the Bangkok Post reported.
Aussie outsourcing to grow steadily
Australia’s outsourcing market is tipped to rise at a rate of 4% per year over the next five years, according to new research by IDC.
Malaysia’s month-long ICT campaign The National ICT Month (NIM) 2009 campaign organised by PIKOM, Malaysia’s information and communications technology association, is projected to generate RM750 million in sales by year-end.
Gartner points to positive software spending in 2010 Although organisations are continuing to drive down their total IT budgets in 2009 from 2008, in 2010 worldwide software budgets will increase, according to a survey by Gartner, Inc.
Tough US immigration policy unfortunate: Gates Microsoft co-founder Bill Gates sought to allay US President Barack Obama’s concerns that the American job market could be hit because of the outsourcing industry.
Global IT contracts plunge 22% in first half of 2009 Outsourcing activity continues to be constrained by difficult macroeconomic conditions, despite its potential to soften the impact of the recession through cost savings and efficiency gains, according to TPI, a sourcing data and advisory firm.
Intel, MDeC to power human capital development Intel Corporation has signed a Memorandum of Understanding with Multimedia Development Corporation (MDeC) – the custodian of MSC Malaysia initiative – to enhance human capital development in the country’s ICT industry.
INTRADE 2009: Great platform for ICT firms MALAYSIAN ICT sector should take full advantage of the upcoming INTRADE Malaysia 2009 exhibition to further grow their export markets, said Susila Devi – Senior Director of Product and Services Development Division of Malaysia’s External Trade Development Corporation (MATRADE).
Businesses must continue to invest Finance directors were told that businesses must not only continue to deliver against short-term demands but also invest for the long-term in order to gain an edge over the competition when the world economy starts to recover.
Tech Mahindra enlists BT to boost Satyam Tech Mahindra, the new owner of India’s fraud-hit outsourcing firm Satyam Computer Services, is enlisting the help of long-term partner BT Group as it.
HP and MIMOS: Match made in Clouds HP MALAYSIA and Mimos have established a joint venture to set up a Malaysian chapter of the Open Cirrus cloud-computing research and open-source test bed.
SAP telesales hub in Malaysia Global software giant SAP AG has finalised an agreement with IT services company Datacom SEA Sdn Bhd to establish a callcentre in Malaysia to provide business process outsourcing (BPO) for demand generation and telemarketing services covering more than nine countries in Asia Pacific.
Adlabs Films announces entry into BPO for film industry India’s leading entertainment company Adlabs Films announced its entry into BPO for film industry. The company is owned by India’s leading business conglomerate Reliance Anil Dhirubhai Ambani Group.
APAC Outsourcing Summit 2009 The recently concluded Asia Pacific Outsourcing Summit in Kuala Lumpur – which was held for the first time in Asia – saw a strong presence of business and industry leaders from Malaysia, the region and across the world. Aussie banks may pull plug on offshoring Australian banks Westpac and Commonwealth Bank plan to curb offshoring of back office and IT projects to India in an attempt to address local sentiments over a shrinking economy and rising joblessness .
RM1 million carrot for content creators Malaysian digital content creators will be given up to US$284,000 (RM1 million) in awards, said government agency Multimedia Development Corporation (MDeC).
KPMG inks deal with Chinese Ministry KPMG China, the first international accounting firm to be granted a joint venture license in China, recently has signed a memorandum of understanding (MOU) with China's Ministry of Commerce (MOC) to stimulate the development of the service outsourcing industry in China, the Shanghai Securities News reported.
Dr M: Govt must attract more foreigners The Malaysian government can consider giving permanent resident status to skilled and qualified foreigners to attract them to invest in Cyberjaya, according to former Prime Minister Tun Dr Mahathir Mohamad.
Drop in global outsourcing market: Everest
Global outsourcing market saw a 7% drop in transaction volumes in the first quarter of 2009 against the preceding quarter, according to Everest Research Institute. The global annual contract value (ACV) dropped 16% to US$2.97 billion during the period.
Two leaders inducted into IAOP Hall of Fame
The International Association of Outsourcing Professionals (IAOP) inducted two leaders into its Outsourcing Hall of Fame, the industry's highest professional recognition for contributions to business and society.
Indian PM: Outsourcing helps US firms Any US restrictions on outsourcing from India and other countries would hurt American corporations, Indian prime minister Manmohan Singh said recently.
MDeC appoints new COO Custodian of the MSC Malaysia initiative, the Multimedia Development Corporation (MDeC), announced the appointment Ng Wan Peng as its new chief operating officer.
Motorola sees hike in IT spending by SMEs, govt agencies
MOTOROLA Inc is expecting riding opportunities for its business-to-business segment in Malaysia as IT spending is expected to increase 4% to 5%, rising above US$6 billion mark this year based on a recent industry report by IDC.
HCL bags IT outsourcing deal from MTV HCL Technologies announced bagging an IT outsourcing contract from MTV Networks, which will require the firm to develop online media platform for the popular entertainment channel.
Philippine BPO looks to eyes Japan, Europe The Philippine business process outsourcing (BPO) sector is looking at Japan, Europe and Australia as possible new sources of much-needed investments and revenues, the government said.
Dilemma of retrenched Malaysians Low wages are the main factor for the government's training programme for retrenched workers to be unattractive, according to the Malaysian Trades Union Congress (MTUC).
Strong growth for SaaS market in APAC The market for enterprise resource planning (ERP) applications delivered through the software-as-a-service (SaaS) model is set to grow to US$193 million by 2012 in the Asia-Pacific excluding Japan region, according to a new study.
IAOP partners with British Computer Society The International Association of Outsourcing Professionals (IAOP) and the British Computer Society (BCS) announced their two associations are partnering to collectively advance IT outsourcing.
