Features

Malaysia 2.0 Moving On To The Next Level

To help Malaysia down the road towards becoming a high-income country, the Malaysia Digital Economy Corporation (MDEC) is leading from the front with many initiatives and programmes to further spur the Global Business Services (GBS) sector to grea...

Procurement 4.0: The Digital Revolution

Some call it “digitalisation,” some call it “smart manufacturing,” and others call it “the next industrial revolution” or “Industry 4.0”. Whatever term you use, a combination of new technologies – from big data analytics to ...

SOURCING IN 2017: What Will Change?

The global IT and Business Process Management (BPM) sourcing landscape over the past decade and a half has been shaped by a number of factors such as cost arbitrage, availability of human capital, IP protection regimes and ease of doing business. ...

Man and Machine: The Future Awaits

Statistics are a lot of fun, and contentious too. Yet, they permit us to remain fairly grounded. Let’s start with the obvious. From self-driving vehicles and semi-autonomous robots to intelligent algorithms and predictive analytical tools, machi...

Adequacy of Capability Models in the Age of Disruption

By Ramachandran Ramasamy   Disruptive Technology or Disruptive Innovation? One has to understand, have adequate knowledge and acknowledge business disruptions that have taken the organisation by surpr...

Ensure your offshore facility has effective and engaged employees

by Marissa Fayer   Employees are the attribute of your success. Without them, business does not prosper in any location, and they are especially critical to ensure a successful and prosperous offshore operation...

Serendipitous and Non-Linear Thinking

By Martin Conboy Thinking outside the box is a metaphor that means to think differently, unconventionally, or from a new perspective. This phrase often refers to novel or creative thinking. The term is thought to derive from m...

Black Swans Lurking: Price Sourcing Industry is Paying

By Bobby Varanasi The sourcing industry has so far had a spectacularly wonderful run. Twenty-five years of constant change, dynamism, technical competencies, business-aligned, people-centric, and bottom-line focused; intrinsic...

The Future Is Visual And Digital

A magnificent opportunity awaits for Bangladesh to become a serious player in BPO. Though India and the Philippines dominate the IT outsourcing, BPO (Voice) and shared services markets, the search for affordable and skill...

Creating Wealth Through Technology

What is the US Technology Wealth Creation model and can it be adopted by countries outside of the US? The January 2015 Fortune article by Erin Griffith and D a n P r i m a ck, “The Age of the Unicorns” created quite a stir in the technolog...

MEETING REAL-WORLD SECURITY NEEDS

Businesses of all sizes are constantly engaged in a costly battle to secure their network and assets. Could MSSPs be the answer for companies to reduce overall IT and security related CA PEX and OPEX? An increasing number of local companies pl...

OPTIMISING A GLOBAL WORKFORCE

This article explores how companies should make decisions when dealing with a fresh wave of sourcing initiatives. By Hemant Puthli & Pankaj Dheer Global sourcing is an imperative for global corporations looking for com...

GBS FORUMS: ASEAN TO THE FORE

Business Leaders Laud Event Series as the Right Meeting Point for the Sourcing World Global Business Services (GBS) Forum event series is intended to create a solid and neutral platform together with public and private players...

Tapping the Source: Acquire the Offshore Advantage

By Scott Stavretis In the past few years, offshoring has gained increased traction among businesses worldwide that discovered that cost savings and skill upgrades can be realised by sending certain functions abroad. The succes...

An Issue of Control

By Dr ArLyne Diamond Whether Outsourcing, Managing, Teaching or Parenting – the issue of control, how much, how little, when and where to let go is one of the most critical questions plaguing the person in the position of le...

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