News

Emerging Locations Still Hotspots for Shared Services Centres

Companies are increasingly expanding their shared service centres (SSCs) in emerging markets, regardless of skills shortages, time zone differences and language barriers, according to Deloitte’s latest survey. SSCs are increasing in number a...

Oracle to Hire 1,000 New Regional Sales Staff

Customer service IT giant Oracle says it will hire 1,000 new sales staff across the Asia-Pacific region in a bid to create more business for its cloud computing operations. Its group vice-president for strategy and sales development in APAC, S...

Aussies Need to Adapt for Offshoring: Manpower CEO

Manpower Group CEO, Jonas Prising says more offshoring of Australian jobs is inevitable as local businesses compete with cheaper overseas labour. Prising said Australians needed to better embrace the global nature of the workplace. “You cann...

Caterpillar Leans on Data Analytics

The mining and equipment giant Caterpillar recently announced the formation of a new division, Analytics & Innovation (AI), in order to exploit the growing importance of data analytics. The division will be led by its Vice President, Greg Foll...

Singapore’s Samsung Tech Hub Offers Training

Singapore has opened the island’s new ITE-Samsung Tech Hub. It aims to prepare Institute of Technical Education (ITE) students in relevant courses for careers in the customer service industry among others. The Tech Hub, located at ITE Colleg...

Shot In The Arm For Filipino Nurses

Philippine politician Roman Romulo has urged local nurses looking for work to consider clinical service and medical coding jobs in the BPO sector. Nurses employed in the healthcare information outsourcing sector may even receive a higher pay d...

More Healthcare Providers Outsourcing RCM Services

Driven by pressure from changing value-based payment models, healthcare providers are increasingly outsourcing revenue cycle management (RCM) services, according to industry research house Black Book. Black Book predicts the market for RCM out...

Integrated Customer Service Department For Alibaba

Chinese e-commerce giant Alibaba has set up a unified customer service department by integrating the customer service units of various platforms. The new department, set up in June, was formed in line with Alibaba’s policy of putting custome...

Bank-Ing On Philippines

Dutch financial giant ING reportedly planning to make the Philippines its premier business processing hub in Asia. ING has unveiled a rapid expansion program that seeks to harness the country’s vast pool of young, educated and English-speaki...

Aussie Smes Remain Competitive

Small business owners in Australia are implementing a raft of new strategies to ensure they remain competitive – testament to their resilience and tenacity. These include: 41%: Investing in an online or social presence 29%: Price d...

Pikom announces new CEO and Council 2014/15

PIKOM, the National ICT Association of Malaysia, today held its 28th Annual General Meeting (AGM) at The Royale Chulan Damansara to announce its new Chief Executive Officer and Council 2014/15 to support the association in achieving stronger growt...

Outsourcing Malaysia, Setia Haruman and i2M Ventures Form Institutional Partnership to Boost Local Sourcing Industry

Outsourcing Malaysia (OM), an initiative under PIKOM, together with Setia Haruman Sdn Bhd and i2M Ventures Sdn Bhd (i2M) formed an Institutional Partnership at the Smart Sourcing Summit 2014. The Institutional Partnership is expected to increase t...

Aegis to Establish Asia Pacific Analytics, Social Media and Multilingual Hub in Australia

Mumbai, India and Melbourne, Australia (October 13, 2014): Aegis Limited, a global outsourcing and technology services company announced today that it is establishing its Asia Pacific hub for Analytics, Social Media and Multilingual Capabilities i...

Global ESO Market To Hit US$415b By 2020

The global engineering services outsourcing (ESO) market is expected to reach US$415.74 billion by 2020, according to a new study by Grand View Research, Inc. Increased cost pressures on global firms resulting in constrained R&D budgets is a p...

India, China & Malaysia Top AT Kearney Poll

India remains the top offshoring destination for information technology (IT) companies, followed by China and Malaysia, said a study by A.T. Kearney in September. The study, Global Services Location Index, assessed 51 countries based on metric...

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