News

JPMorgan Chase Transfers More Work To Manila



The largest US-based financial holding firm by assets, JPMorgan Chase & Co, is to move more of its support operations to the global in-house centre (GIC) in Manila to reduce costs. The centre provides strategic support, including voice-bas...

MSC Malaysia Score+ Acceleration Programme Set In Motion

The objective of Malaysia’s National Key Economic Areas (NKEA) – Business Services, Entry Point Projects 2 (EPP2) managed by PEMANDU is to build globally competitive outsourcers in Malaysia to help grow the industry revenue by an additional RM...

Philippines Industry To Touch US$16b In 2013

Posting strong revenue growth in 2012, the Philippine information technology and business process management (IT-BPM) and global in-house centre (GIC) industry is expected to generate US$16 billion in revenues by the end of this year, philstar.com...

National Australia Bank pledges To Cut A$800m Costs

NAB chief executive Cameron Clyne has pledged to cut costs by A$800 million (US$835m) a year by encouraging customers to do more ”self service” banking, as he seeks to ditch its reputation as the weakest of the big four Australian banks, the S...

European Outsourcing Award Nod For South Africa

South Africa has been shortlisted for the European Outsourcing Association – Offshoring Destination of the Year Award. The awards ceremony will take place in April and acknowledges service excellence for countries servicing the European mark...

Convergys Acquires Datacom Call Centres

US-based Covergys Corp will soon take over Datacom’s contact centre operations in the Philippines and Malaysia. In a statement, Convergys president and chief executive officer Andrea Ayers said its acquisition of New Zealand-based Datacom’...

British Telecoms Opens New Facility In Malaysia

BT has opened a new global shared service facility in the Bangsar South section of Kuala Lumpur, Malaysia Kevin Taylor, president for Asia Pacific, Middle-East & Africa, BT Global Services, said:  “Our investment in Malaysia allows ...

Africa Information Highway

The African Development Bank (AfDB) has launched Open Data Platforms (www.afdb.org/statistics) for the following 20 African countries: Algeria, Cameroon, Cape Verde, Democratic Republic of Congo, Ethiopia, Malawi, Morocco, Mozambique, Namibia, Nig...

Sauce And Outsourcing Online Join Hands To Help Grow BPO Markets

The Sauce and Outsourcing Online, the leading BPO media platforms in the Asia Pacific, has announced that they will cross promote and distribute each other’s titles, ensuring that the combined reach will be the largest BPO media reach across Afr...

India Outsourcing Under Scanner For UBS Trouble

Key controls for "detection of suspicious trading activity" failed at an Indian outsourcing unit, contributing to US$2.3 billion loss caused by a rogue trader of global banking giant UBS, a joint probe by British and Swiss regulators has found, Ti...

Fujitsu Day 2012: Cloud Is Top in Tech Priorities List

Global Japanese ICT company commits to invest RM120 million (USD 40million) to develop its Cloud offerings in ASEAN; Ramps up to cater to booming demand for enterprise cloud services in the region   Kuala Lumpur, October 11, 2...

Impact Sourcing: Implementation Guide

The International Institute for Outsource Management (IIOM) announced on Sept 21, 2012 the release of the Impact Sourcing Implementation Guide. Supported through the generosity of the Rockefeller Foundation the guide is targeted at small startups ...

MSC Malaysia On A Great Run

Multimedia Development Corporation (MDeC) foresees better growth in its MSC Malaysia initiative this year, says its CEO Datuk Badlisham Ghazali. He believed the higher growth percentage would be achieved in Southeast Asian countries. “Howeve...

Katowice, Poland is the New Hub for Sustainable Business Development

What's behind the big buzz around Emerging Europe, and especially Poland – the only EU country which did not suffer from the financial meltdown? Has it really become the perfect BPO/ITO/KPO destination, comparable to these markets in China ...

ININ: Staying ahead by standing apart

The global market for customer contact services has evolved to include a new range of communication devices that blurs the line between business and social spheres. Forrester’s 2011 Customer Experience Predictions shared that mobile and tablet d...