News

Phillippines IT-BPO to generate US$25b by 2016

The Philippines expects the information technology-business process outsourcing (IT-BPO) industry to employ as much as 1.3 million and generate as much as US$25 billion in export revenues by 2016, despite growing anti-outsourcing sentiment in the ...

Sitel Names Don Berryman President of the Americas

Sitel, a customer care outsourcing provider, announced in Jan, 2012 that Don Berryman has been named President of Sitel’s Americas region. Berryman joined Sitel in February of 2009 as the leader of Sitel’s Global Sales and Marketing organizati...

Consumers are demanding customer service on social media

Sitel, a customer care outsourcing provider, has announced the results of the Social Media Customer Service Report conducted by TNS. The study, which surveyed more than 1000 consumers in Great Britain between the ages of 16 and 64, found that soci...

A look at Call Center & Consumer Protection Bill

Election year promises are not all that rare. Whether making a statement on how to solve a specific problem to running counter to unpopular topics (like outsourcing) candidates pull out all the stops to win votes. The “Call Center & Consumer...

Outsourcing, falling rupee to keep companies afloat

Economic troubles in North America and Europe, which account for close to 90% of revenue for the Indian information technology (IT) industry, are bound to affect the fortunes of software services exporters in 2012. However, analysts say that even ...

CSF launches Malaysia first green data centre

Malaysian-based CSF Group, which is listed on the London Stock Exchange, recently launched the country’s first commercial green
data centre and the largest in South-East Asia in Cyberjaya, the ICT hub of Malaysia, reported news agency Bernama....

Malaysia-Singapore trade to perform well despite global slowdown: Matrade

Malaysia-Singapore bilateral trade this year is expected to be positive with a double-digit growth again despite the sluggish global economic environment due to weak US recovery and the eurozone debt crisis. According to Malaysia External Trade De...

Sony sells its half stake in TV joint venture to Samsung

Sony has sold its nearly 50% stake in joint venture with SamsungElectronics to the South Korean company for $940m (£602m), as the Japanese company struggles to cut its losses at its TV business. For more, CLICK HERE ...

Bancnet from Philippines offers ATM outsourcing to members

BANCNET, the largest interbank network from Philippines connecting over 4,000 automated teller machines (ATMs), said that it has extended its service to small banks through machine outsourcing. For more, CLICK HERE ...

UK Council benefits service privatised

SENIOR councillors in UK have agreed plans to outsource core council services and dozens of staff to a private firm. For more, CLICK HERE ...

Egyptian outsourcing sector still strong despite political upheaval

Egypt’s outsourcing industry reached its goal of $1.1 billion in ICT export revenue, according to the Information Technology Industry Development Agency (ITIDA). “Egypt enjoys several advantages, given our location,” Ahmed Reda, head of ...

Indian vendors plan to reduce onsite work by up to 5%

India's top outsourcing firms plan to reduce the amount of work performed onsite by their staff travelling on temporary visas in the US, as they battle increased immigration scrutiny and push harder to increase profitability by shipping more work ...

MPO – the next big outsourcing opportunity

In the big business that comprises BPO, KPO and LPO, adding to the alphabet soup these days is ‘MPO', which stands for marketing processing outsourcing. With several companies realising that outsourcing hastens, standardises and automates routin...

New Indonesian labour law to prohibit outsourcing

Manpower and Transmigration Minister Muhaimin Iskandar said that an amendment to the Labor Law would give more protection to employees working under outsourcing schemes. For more, CLICK HERE ...

US Federal bill set to hit Indian BPO

A bipartisan bill has been tabled in the US House of Representatives to make companies that move call centres overseas ineligible for grants or guaranteed loans from the federal government, a move aimed at stemming the tide of jobs ...