Global sourcing: Tryst with growth

By Bobby Varanasi Two decades into the industry we have seen a host of service providers from various regions commence businesses, across the larger spectrum we term outsourcing. The first decade saw the Indians and Philippine...

A peek at Insourcing American Jobs Forum

There is no doubt that the burner is turned up to gain votes and to address one of the leading problems in the United States – unemployment. The President Barack Obama’s Insourcing American Jobs Forum encourages American business to retai...

The Undisputed Facts about Outsourcing

HfS’ recent assessment of achievement of outsourcing industry’s modest gains with cost-savings is spot-on. However the delinked view one takes in general when speaking about outsourcing’s gains in the absence of an understanding of the ...

Vital trends to look out for in 2012

By Atul Vashistha Out with the old and in with the new. Well, almost! We do see ‘retro’ back in fashion in some areas when looking ahead in the year of the Dragon. Atul Vashistha looks at nine key trends that CIOs can expe...

Relationship management for outsourcing service providers

By Danny Ertel and Sara Enlow Defining governance structure and clarifying roles and responsibilities As companies consider their choice of outsourcing service p...

Transforming finance: There’s no turning back from shared services and outsourcing, say experts.

On-going challenges in finance transformation through shared services and outsourcing (SSO) remain, but there are significant future opportunities for value, say global leaders There is “no turning back” from finance shared services and ou...

Where in the world is your country?

By Jerry E Durant Countries from around the globe vie for a piece of the sourcing revenue pool. From large to small, established to formative, countries view with much hope their ability to attract interest from a buying commu...

Outsourcing, falling rupee to keep companies afloat

Economic troubles in North America and Europe, which account for close to 90% of revenue for the Indian information technology (IT) industry, are bound to affect the fortunes of software services exporters in 2012. However, analysts say that even ...

MPO – the next big outsourcing opportunity

In the big business that comprises BPO, KPO and LPO, adding to the alphabet soup these days is ‘MPO', which stands for marketing processing outsourcing. With several companies realising that outsourcing hastens, standardises and automates routin...

Procurement outsourcing deals set to surge

"It has been a boom rather than a bane," says Saurabh Gupta, vice president at Everest Group, when asked of the impact the economic crisis has had on the procurement outsourcing market. And that sentiment is likely to hold as we move into another ...

IAOP Names Judges to Evaluate Global Outsourcing 100 Applications

The International Association of Outsourcing Professionals® (IAOP) announced a seven-judge evaluation team of recognised industry leaders that will rank the world’s best outsourcing service providers for its 2012 Global Outsourcing 100. For...

Accenture sounds caution as economy sputters

Accenture Plc posted strong quarterly results but the technology outsourcing and consulting company's cautious view of the second quarter amid the worsening global economy sent its shares down after market. For more CLICK HERE ...

What does Impact Sourcing mean for buyers & sellers?

By Pumela Salela As early as 1995, C.K. Prahalad author of The Fortune at the Bottom of the Pyramid: Eradicating Poverty Through Profits, asked three pertinent questions: i) What are we doing about the poorest people aroun...

Innovation & Creativity

By Dr Arlyne Diamond, Ph.D. A few years ago, I conducted research with approximately 50 C-level executives here in Silicon Valley and elsewhere in the US. I sought to learn how they managed for creativity in their organisation...

Captive BPOs- Just cost management or revenue enhancing asset?

By Aditya Bhalla Despite being in existence for years captive BPOs or BPOs legally owned by the parent organisations are still grappling with an identity crisis. We look at some of the challenges that need to be overcome b...