Region

Global Perspective

Direct Sourcing of LPO Services

By Archiit Sethuraman The LPO(Legal Process Outsourcing) industry at its nascent stage, witnessed a number of concerns relating to data security arrangements and quality issues. Consequently, the general counsels were very ske...

Emerging Nations to the Fore

Language constraints and competitive talent in other countries are resulting in India’s business process outsourcing (BPO) industry losing out to the Philippines, Canada and Poland, reported India’s Financial Express. The US$13.3 billion P...

Modernity or Sustainability?

By Bobby Varanasi As with the old adage about the chicken and the egg, the sourcing world continues to present arguments in support of global connectivity and abundance of cheap (and sometimes unemployed) labour as the reasons...

Big Blue set to gobble up cloud security company

Trusteer, a company that provides cloud services and software aimed at providing security against online financial fraud, has been approached by IBM as a potential buyer, sourcingfocus.com reported. Trusteer has experienced “well above the m...

International Outsourcing Summit Global Leaders Addressing Global Issues

A brave new world awaits. Be part of the global transformation. Date: October 6-8, 2013 Venue: Makati Shangri-La Hotel ...

Demographics and impact on opportunities

By Bobby Varanasi. Populations in the industrialised world are aging, particularly in the USA, Japan and Western Europe. Falling birth rates coupled with lengthened life spans seem to have created an unholy alliance where prod...

What to Retain & What to Source?

By Hemant Puthli & Atul Vashistha. Global sourcing is not a static phenomenon but a dynamic one, characterised by rapid changes in a fast integrating global economy. Traditional markets and drivers are changing, and new so...

Negative Throughts Trigger Stress

By Martin Conboy I’ve been doing a lot travel in the last few months and I was thinking to myself that this is stressful – at least it’s supposed to be. The problem is I don’t feel stressed. On the contrary I always se...

Global ITO market set to reach US$288b

The worldwide IT outsourcing (ITO) market is forecast to reach US$288 billion in 2013, a 2.8% increase in US dollars (and 5.1% in constant currency) from 2012, according to Gartner, Inc. Compared with Gartner's previous forecast, nearly all ITO se...

Shared Service Centres: Building Tomorrow’s Talents

The rationale for the finance shared services centre (FSSC) is irresistible. Global companies are increasingly opting to centralise aspects of their finance functions for reasons beyond reduced labour costs. The increased pace...

Are You in Touch with Reality?

By Martin Conboy There is often a discrepancy between real and perceived customer service – the level of service organisations think they are delivering versus the service that customers feel they are receiving. There is alw...

Single Customer View: Reality or Mirage?

By Mark Atterby Organisations are increasingly making use of the data that they collect to build a more comprehensive picture of their customers. The benefits are potentially substantial, conversely the challenges in achieving...

Accenture takes over PRION Group

Accenture announced in early August, 2013 its intent to acquire PRION Group – a consulting and systems integrator that specialises in Siemens Product Lifecycle Management (PLM) Software. The acquisition will strengthen Accenture's PLM skills...

Investors Cheer Return Of Retired Infosys Founder

NR Narayana Murthy’s return to Infosys as executive chairman has got the street all excited. The Infosys stock jumped as much as 9% in opening trade on June 3 as investors bet that Murthy – the main architect of the company’s success and...

MyBiz: Looking Up To Cloud To Manage Costs

By Azwar Aizam In today’s economic climate, controlling your business spending is not an option but a requirement. Hence, it is important for SMEs and large corporations alike to differentiate themselves by using available t...

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