Region

Global Perspective

Outsource First, Partner Later

By Dr Wendell Jones This is the third article in a multi-part series by Dr Wendell Jones. The first surveyed partnership advantages, risks and the conditions necessary to sustain a partnership, including the types and dimensio...

Teamwork: It Takes Two Flints To Make A Fire

By Arlyne Diamond Years ago we thought of a team as a group of people working together to complete a task, or as a group of people in a sport playing against an adversary. We thought of team members as knowing each other and w...

The Meeting Point: Smart Sourcing And Impact Sourcing

Many have often talked about smart sourcing and impact sourcing as different ‘genres’ of Global Sourcing. In this article, Pumela Salela attempts to find the linkages between the two so that we do not always find them to be mutually exclusive ...

Grabbing A Slice Of Analytics Pie

By Deepti Krishnan The tremendous opportunities and growth potential in the analytics segment have attracted a variety of entrants. And it’s not all just hype. While big players, such as Accenture and IBM, have gotten into t...

The Slow Death Of A Dear Friend

By Jerry E. Durant It’s sad to see a friend slowly wither away at the hand of numerous factors, many of which would have been abated to keep them alive and well. I believe that is now time to admit that outsourcing is now at...

Clinical Research Outsourcing

In this first of a two-part series – Danny Ertel charts the growth of the CRO segment over the years, besides providing insights on how to apply the lessons learned in the back office By Danny Ertel The outsourcing of c...

Long Journey ‘Home’

Contemplating Bringing Work back Onshore By Alan Hanson As recently as 2006, Pluto was a planet, Apple hadn’t broached the iPhone and India may have been the choice for low cost off-shoring – without serious significan...

Technology Modernity, Sourcing And The Demise Of Reality

By Bobby Varanasi It is time to revive old memories surrounding conversations around the barbeque pit that sometimes deal with inquiry about commonalities. So here’s the question: what is common among marvels like Synthe...

Tomorrow’s Challenges And Opportunities

By Arlyne Diamond Our technological progress over the past couple centuries – from trains, planes, and automobiles to radio, television, and the Internet – has been nothing short of astounding.  And who ...

Engineering Services Outsourcing

By ValueNotes Team Compared to outsourcing IT and other business processes, Engineering Services Outsourcing (ESO) on a global scale is a relatively recent trend. ESO is commonly practised in industries such as automotive, tel...

Nuances Of Six Sigma Implementation For SMEs

By Ramachandran Ramasamy In the mid-eighties Six Sigma methodology made inroads into the manufacturing sector. Today, it has pervaded into many services sectors, where process and quality improvements in the provision of intan...

Retrosourcing … Take Two!

By Jerry E Durant It seems as though General Motors has decided to bring jobs home to Michigan. Although early signs that GM would start to repatriate jobs in early July reports, more formal announcements were made in Septembe...

Sourcing and Cloud: Perspective, Opportunity And Confusion

By Bobby Varanasi The past six months has seen a plethora of discussions around the impending death of outsourcing as we know it, thanks to the new delivery model termed Cloud Computing. A host of professionals and advisor...

The Making Of A Telesales Professional

By Aditya Bhalla Telecalling is tough and trying to sell through cold calling over the phone is tougher. Research has shown that around 55% of communication is via non-verbal cues such as facial expressions, body postures, and...

Outsource First, Partner Later

This is the SECOND PART of a series by Dr. Wendell O. Jones. Here, he discusses the various aspects of outsourcing relationships involving the sharing of knowledge, notwithstanding the rewards and outcomes that could be derived fr...

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