Region

Global Perspective

Cloud: How To Do It The Right Way

By Deepak Bharathan Cloud. That’s the answer. If you are a leader in the technology area of your company, you have heard this many times. Suppliers, service providers and analysts have all pitched for the Cloud. Lower costs,...

Leadership Extraordinaire

When we distinguish between leading and managing, we often say leaders can manage and managers should also learn how to lead. But what do we really mean by those words? What is great leadership? By Dr ArLyne Diamond In my ...

New UK Deals Up 65% Year-On-Year To US$3.5b

The arvato Quarterly Outsourcing Index showed the increase was driven by public sector contracts, which made up £1.5 billion (US$2.5b) of spend in the period – a 168% year-on-year increase. However, the value of private sector deals dropped...

Score+ Hits Bull’s Eye!

The rapid growth of the outsourcing industry in Malaysia brings new challenges to companies and professionals alike. Whilst some have been able to perform well and even excel in their operations, many struggle with various issues normally associat...

New BPO Payment Models

By Martin Conboy Everybody talks about and wants strategic outsourcing relationships that add value to the client organisation as well as to the provider. It’s strange then that the most common pricing model for BPO contract...

HCL Clinches US$400m Deal From Norwegian Bank

HCL Technologies has announced a US$400 million strategic engagement with Norwegian financial services group DNB Bank ASA to manage the latter’s IT infrastructure services and application operations in the country and key international locations...

Business Ecosystems: Enablers Or Constricting?

By Bobby Varanasi The modern industrial world globally is quite comfortable with delving into the topic around the need for, and attendant benefits waiting to be derived from building and maintaining structured ecosystems that...

Do You Measure Customer Loyalty?

Customer is King – the raison d’être of every business. It is therefore imperative for all businesses to listen to their customers By Varsha Chitale Customer loyalty in particular is of immense value to any company. H...

Discover Value: Cause It Doesn’t Find Itself!

By Danny Ertel In many of today’s most important supplier relationships, customers are dissatisfied with the lack of ongoing improvements in quality, value and service. Contracts are negotiated and expectations are created, ...

Customer Perception: One Size Does Not Fit All

Typically, in a Voice of Customer (VoC) study, marketers seek to understand customer perceptions across various parameters; typically pricing, brand, quality, after sales service, and so on. And at the end of the exercise, they want aggregated sco...

VADS Strengthens Its Foothold In Malaysia

VADS Berhad (VADS) is Malaysia’s leading Integrated Managed ICT/BPO Service Provider. Having grown from a joint venture between IBM Global Network Services and Telekom Malaysia Berhad (TM) in 1991, today they are a wholly owned subsidiary of TM;...

To Consolidate Or Not To Consolidate, That Is The Question

By Deepak Bharathan The CTO at a large company figured that his firm’s technology operations function – which covered maintenance, support and monitoring of the technology footprint of the organisation – was, as he put i...

Driving Maximum Value from Finance & Accounting Outsourcing Engagement

Finance and Accounting Outsourcing encompasses outsourcing a wide range of transaction and judgment intensive activities, ranging from Procure to Pay functions like Receipt and Scanning, Payments and Remittances, and Travel & Expense Claims, O...

Ricoh Snaps Up ITO Provider

Best Buy Co. Inc. announced that it is selling off its IT outsourcing and cloud services unit that serves small and mid-size businesses. The company recently announced it has sold MindShift Technologies Inc., to Japan-based Ricoh, according to...

Wake Up Call: Global Services

By Jerry E Durant Where does outsourcing stand today? Are we facing a crossroads where advancement, innovation and renewed perspectives will emerge or are we about to see a return to times when companies carried out their own ...

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