Region

Global Perspective

Retrosourcing … Take Two!

By Jerry E Durant It seems as though General Motors has decided to bring jobs home to Michigan. Although early signs that GM would start to repatriate jobs in early July reports, more formal announcements were made in Septembe...

Sourcing and Cloud: Perspective, Opportunity And Confusion

By Bobby Varanasi The past six months has seen a plethora of discussions around the impending death of outsourcing as we know it, thanks to the new delivery model termed Cloud Computing. A host of professionals and advisor...

The Making Of A Telesales Professional

By Aditya Bhalla Telecalling is tough and trying to sell through cold calling over the phone is tougher. Research has shown that around 55% of communication is via non-verbal cues such as facial expressions, body postures, and...

Outsource First, Partner Later

This is the SECOND PART of a series by Dr. Wendell O. Jones. Here, he discusses the various aspects of outsourcing relationships involving the sharing of knowledge, notwithstanding the rewards and outcomes that could be derived fr...

Sourcing In A BYOD World

By Deepak Bharathan Remember, back in the 90s, when the CEO wanted a fancy Apple Mac instead of that staid IBM machine? The IT department (grudgingly) gave in and supported this VIP request. Your company might still have only ...

Impact Sourcing: Implementation Guide

The International Institute for Outsource Management (IIOM) announced on Sept 21, 2012 the release of the Impact Sourcing Implementation Guide. Supported through the generosity of the Rockefeller Foundation the guide is targeted at small startups ...

Most Americans Remain Foggy On Cloud Computing

A new national survey by Wakefield Research, commissioned by Citrix, showed that most respondents believe the Cloud is related to weather, while some referred to pillows, drugs and toilet paper. Those in the know claim working from home in the...

Managers Are In The Middle

By Arlyne Diamond My friend Carolyn Gannon reminds me that managers reside in the middle of a sandwich. They’re accountable to their bosses for deliverables, and responsible to staff members for their well-being, creativity ...

Industry & Academia

The Collaboration Conundrum in Global Services By Bobby Varanasi The story is old, rehashed, and has become archaic in the minds of most professionals today pursuing globalised careers. Academic institutions have – for l...

Outsource First, Partner Later

This is the FIRST part of a series by Dr. Wendell O. Jones. here, he provides his take on ways for companies to look for cooperative relationships if developing certain competencies internally is not commercially feasible By Dr. Wendel...

Providing Real Perspective On Outsourcing

By Jerry E Durant We are in a world of uncertainty. Societies, businesses and governments are facing some of the most challenging issues that they have ever seen. In the midst of the chaos wild suppositions and downright untru...

Why Linkedin Makes The World Flat

By James Hill and Namami Ghosh Social media is the new buzzword in communications that has taken the world by storm, pretty much like a spring twister in Texas, transforming everyone’s ability to connect with anyone, anywher...

Outsourcing: Social Media Differentiator

By Deepali Sathe Online interaction between customers and companies is common and clientele typically turn to social media to know more. While social media absence may turn them off, presence that sends out confusing or errone...

Change of weather for IT Jobs, says Gartner

Rise in cloud computing business may see the end of certain IT jobs.Increased take-up of cloud computing in business may herald the end of some traditional IT jobs.  The information comes from Gartner’s 2011 CIO Agenda Survey. The surve...

How Impactful Can Global Sourcing Be?

By Pumela Salela “There is a massive generational shift occurring that will blur the distinction between doing good and doing business ... and the message is the same everywhere: we must change the way we do business”. ...

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