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Global Perspective

MyBiz: Looking Up To Cloud To Manage Costs

By Azwar Aizam In today’s economic climate, controlling your business spending is not an option but a requirement. Hence, it is important for SMEs and large corporations alike to differentiate themselves by using available t...

Rationalising Your Suppliers? Caution Ahead!

By Deepak Bharathan “We’ve got too many suppliers around here. So, why not give more work to fewer suppliers to realise better volume discounts?” Sounds familiar? Such a plan of action is often heard in functional leader...

Jobless Growth And Non-Linearity

By Bobby Varanasi As with any industry the discussions around growth are undertaken with as much passion as one would about sport. Typically led by analysts, stock brokers, investment bankers and the media – the conversation...

Managing Complexity To Obtain Value

In this second & final part of this series, Danny Ertel of Vantage Partners continues to explore how sponsors and contract research organisations (CROs) can apply lessons learned in ITO & BPO ties to manage complex multi-vendor environment...

Are Your Processes Scalable?

By Aditya Bhalla There always comes a stage in an organisation’s life cycle when management realises that the processes that delivered so well in the past are breaking at the seams as the organisation acquires more business ...

Do You Understand Business Value?

By Jerry E Durant In today’s business climate there are many titles and concepts being bantered about. Innovation, collaboration and business value top the list. These terms are thrown about with reckless abandonment that cr...

Harness These Tools To Build The Right Kind Of Communities For Your Company - 5 Ways Leaders Empower The Social Enterprise

We all saw the power of social and community last week in Oklahoma. People came together and the result was something unified and powerful and greater than the sum of  its parts. I’m always inspired when I see the dynamic things a...

Press 1 To Waste Your Time

Frustrated man, Nigel Clarke, has launched a website listing the call centre menu sequences for accessing a myriad of services, in a bid to “cut out loads of wasted hours”. If spending ten minutes trying to navigate through an automated ca...

MSC Malaysia Score+ Acceleration Programme Set In Motion

The objective of Malaysia’s National Key Economic Areas (NKEA) – Business Services, Entry Point Projects 2 (EPP2) managed by PEMANDU is to build globally competitive outsourcers in Malaysia to help grow the industry revenue by an additional RM...

Outsource First, Partner Later

By Dr Wendell Jones This is the third article in a multi-part series by Dr Wendell Jones. The first surveyed partnership advantages, risks and the conditions necessary to sustain a partnership, including the types and dimensio...

Teamwork: It Takes Two Flints To Make A Fire

By Arlyne Diamond Years ago we thought of a team as a group of people working together to complete a task, or as a group of people in a sport playing against an adversary. We thought of team members as knowing each other and w...

The Meeting Point: Smart Sourcing And Impact Sourcing

Many have often talked about smart sourcing and impact sourcing as different ‘genres’ of Global Sourcing. In this article, Pumela Salela attempts to find the linkages between the two so that we do not always find them to be mutually exclusive ...

Grabbing A Slice Of Analytics Pie

By Deepti Krishnan The tremendous opportunities and growth potential in the analytics segment have attracted a variety of entrants. And it’s not all just hype. While big players, such as Accenture and IBM, have gotten into t...

The Slow Death Of A Dear Friend

By Jerry E. Durant It’s sad to see a friend slowly wither away at the hand of numerous factors, many of which would have been abated to keep them alive and well. I believe that is now time to admit that outsourcing is now at...

Clinical Research Outsourcing

In this first of a two-part series – Danny Ertel charts the growth of the CRO segment over the years, besides providing insights on how to apply the lessons learned in the back office By Danny Ertel The outsourcing of c...

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