Yahoo!: Search Again…

By Deepak Bharathan How many technology companies have had a second run at achieving glory? One. And it’s Apple – the exception to every rule. How many internet companies have had a second ...

Job done: Oh Wow!

The final words of Apple’s widely admired co-founder Steve Jobs at his deathbed were “Oh wow. Oh wow. Oh wow.” Jobs’s final words showed his “capacity for wonderment” even as he drew his last breaths. During his final hours, he...

Now available: No risk sourcing!

By Jerry E Durant A smartly crafted promotion is intended to sell but is often riddled with hidden caveats. To be direct, there is NO such thing as zero risk within the context of the business decision-making process. What can...

M&A activity: Warming up to growth

By Deepali Sathe The business process outsourcing (BPO) industry has evolved rapidly over the past few years. Also, with organic growth drying up due to the global financial crisis, companies are looking to inorganic aven...

How to implement change effectively

By: Dr Wendell Jones A CEO announcement of a major change does not automatically mean that everyone will agree, fall in line, and help implement the changes. Senior management edicts in American companies are not enough to mak...

Measuring Success

Effective use of scorecards to manage legal process outsourcing (LPO) arrangements By Danny Ertel Although outsourcing has come a long way over the last 20+ years, most outsourcing relationships – whether in IT, Finance ...

Global Supply Risk Management

By Atul Vashistha Today, outsourcing has become a mainstay of corporations. It is mainstream, it is global and it is rapidly changing. This dynamic has a huge impact on the competitiveness of global corporations. Yet, global s...

Maxis launches Cloud services

Malaysia’sintegrated services provider, Maxis Berhad, on Aug 22 launched Maxis Cloud, an advanced on-demand, real-time, fully managed cloud service in Malaysia. Maxis also announced that customers will be able to access Maxis Cloud via the count...

CyberSecurity to hosts 12th International Common Criteria Conference

CyberSecurityMalaysia, an agency under the Ministry of Science, Technology & Innovation (MOSTI), will be hosting the 12th International Common Criteria Conference (12ICCC) in Kuala Lumpur, Malaysia from Sept 27-29, this year. The 12ICCC is...

Right shoring: An effective sourcing strategy

By RUNA MOOKERJEE Buyers of outsourcing services today face complexities of a technologically advanced global environment. In the present business scenario, service delivery and procurement entail a mix of destinations, vendor...

Alien Nation - Overcoming perceptions as a foreign supplier

By Jerry E. Durant Establishing your country as a viable contender in the outsourcing marketplace is not as simple as getting an analyst report, showing up at a bunch of conferences and expecting that business opportunities wi...

BP rises in Malaysia

This year sees the continued growth of the Shared Services and Outsourcing (SSO) sector in MSC Malaysia. At present, there are over 200 companies in the SSO cluster, performing various activities ranging from Business Process Outsourcing (BPO), IT...

IIOM adopts Green operating policy

The International Institute for Outsource Management (IIOM) announced recently the adoption of a Green operating policy for its 12 global offices.  Specifically attention will be given to the wide-scale use of electronic paperless technologie...

Business Service Outsourcing: Next Step in BPO Evolution

By Jerry E. Durant, Chairman Emeritus (IIOM) Buyer: “I’m really confused, all I have is a simple process that needs to be supported. All I can find is either call centres looking for my business or sm...

Basis Bay paints the town Green

Despite environmental degradation and climate change growing at an alarming proportion in many parts of the world, the majority of information technology outsourcing (ITO) projects are still not fully realising the value of the Green approach. Goi...