Region

Global Perspective

Customer Perception: One Size Does Not Fit All

Typically, in a Voice of Customer (VoC) study, marketers seek to understand customer perceptions across various parameters; typically pricing, brand, quality, after sales service, and so on. And at the end of the exercise, they want aggregated sco...

VADS Strengthens Its Foothold In Malaysia

VADS Berhad (VADS) is Malaysia’s leading Integrated Managed ICT/BPO Service Provider. Having grown from a joint venture between IBM Global Network Services and Telekom Malaysia Berhad (TM) in 1991, today they are a wholly owned subsidiary of TM;...

To Consolidate Or Not To Consolidate, That Is The Question

By Deepak Bharathan The CTO at a large company figured that his firm’s technology operations function – which covered maintenance, support and monitoring of the technology footprint of the organisation – was, as he put i...

Driving Maximum Value from Finance & Accounting Outsourcing Engagement

Finance and Accounting Outsourcing encompasses outsourcing a wide range of transaction and judgment intensive activities, ranging from Procure to Pay functions like Receipt and Scanning, Payments and Remittances, and Travel & Expense Claims, O...

Ricoh Snaps Up ITO Provider

Best Buy Co. Inc. announced that it is selling off its IT outsourcing and cloud services unit that serves small and mid-size businesses. The company recently announced it has sold MindShift Technologies Inc., to Japan-based Ricoh, according to...

Wake Up Call: Global Services

By Jerry E Durant Where does outsourcing stand today? Are we facing a crossroads where advancement, innovation and renewed perspectives will emerge or are we about to see a return to times when companies carried out their own ...

Talent Issues: Leadership Vacuum?

By Bobby Varanasi If there is any topic that evokes countless emotions amongst employers, governments and entrepreneurs anywhere today, it is about talent. Availability, scarcity, unemployability are synonymous with the concer...

Learning to be an Entrepreneur

By Aditya Bhalla As long as business grows at a scorching pace, little attention is paid to one aspect of the people development practices – the skill of thinking like an entrepreneur or the owner of a business. Passion, foc...

HCL & CSC Pact Targets The Cloud

Computer Sciences Corporation (CSC). Nasdaq listed IT services firm and HCL Technologies, Indian based IT outsourcer, have formed a strategic alliance to broaden and deepen the level of services they can offer enterprises transitioning to a cloud ...

Open Water: Free Trade Zones: Game Changer in the Outsourcing Business?

By Atul Vashistha The past decade has witnessed an explosive rise of global outsourcing, an obvious corollary to globalisation. Most analysts see this as the start of a trend that’s spreading to more supply side locations wi...

Outsourcing: An Ethical Perspective

By Martin Conboy For many in the western world, the term Outsourcing is synonymous with corporate irresponsibility. The media loves to focus on the horror stories such as the garment workers in Bangladesh, the Nike workers in ...

MDeC Bridges Local Businesses & Potential Investors Via ‘Deal Quest’

The Multimedia Development Corporation (MDeC) and Malaysian Venture Capital & Private Equity Association (MVCA) will collaborate to launch Deal Quest, an online platform to help make the pitching process more efficient for local businesses. ...

Digital DisruptioN: Threat, Opportunity or Buzz Word?

By Mark Atterby A Disruptive innovation is one that helps create a new market and a new value network, and eventually goes on to disrupt the existing market and value network, displacing an earlier technology. The process can ...

How To Structure a best-in-class Sourcing Organisation

By Deepak Bharathan A client at a rapidly growing company, which was undergoing an ambitious reorganisation, asked me a fundamentally important question a few months ago:  “How do I structure my sourcing organisation?...

Direct Sourcing of LPO Services

By Archiit Sethuraman The LPO(Legal Process Outsourcing) industry at its nascent stage, witnessed a number of concerns relating to data security arrangements and quality issues. Consequently, the general counsels were very ske...

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