Region

Global Perspective

Additional Traits Of Great Leaders

By Dr. Arlyne Diamond “Somebody said that it couldn’t be done.
But he with a chuckle replied
that ‘maybe it couldn’t, But he would be one
who wouldn’t say so till he’d tried.
So he buckled right in with a t...

If You Are Experiencing Turnover ... It May Already Be Too Late

By Jerry Durant It might not entirely be a true (title) statement but if you are experiencing this all too common situation, it is too late to proactively stem the bleeding from employees that are already looking for a fresh s...

The case for really knowing what you have

By Deepak Bharathan Over the last decade, corporate shared services have rapidly expanded in scope and scale. New areas of services in HR, IT, finance, supply chain and BPO have emerged and have been widely adopted across the ...

Seeking Global Employment? Here’s Five Things to Consider

By Atul Vashistha As the economy continues to be challenging, many are looking at opportunities outside their domestic markets and often with companies that are global players. We particularly heard from jobseekers looking at ...

New Mantra To Increase Marketing ROI

By Deepali Sathe “Customer Engagement” is known to be one of the more successful methods in attaining the elusive “brand loyalty”. Organisations are increasingly looking to leverage the social media as a medium to achi...

Let The Knowledge War Rage On!

By Bobby Varanasi Do we really understand what knowledge we are collectively trying to create? We live in an era where crowd contributions – large number of “connected” people around the planet endeavouring to share what...

Crowdsourcing dispute resolution: Convenient but non-binding

By Srishti Aishwarya Shrivastava Crowdsourcing dispute resolution mechanism has been derived from the online dispute resolution system that uses internet as the forum for solving dispute. In crowdsourcing...

Leadership in globally competitive world

By Dr. Arlyne Diamond Leadership is an awesome responsibility. Few possess the qualities needed to lead others. Some argue these qualities are inborn and can’t be learned, while others believe the traits can be acq...

ININ: Staying ahead by standing apart

The global market for customer contact services has evolved to include a new range of communication devices that blurs the line between business and social spheres. Forrester’s 2011 Customer Experience Predictions shared that mobile and tablet d...

Communication Management in Outsourcing

By CK Mah The human factor is often recognised as the most delicate and unpredictable element in project management. Therefore effective communication to foster a close partnership between the management team and affected IT s...

Changing face of CSR in sourcing space

By Pumela Salela Socially responsible Sourcing is a movement that encourages buyers to hire firms that meet any two of the following three criteria: Located in a poor or very poor region in a developing country or an e...

Relationship management for service providers

By Danny Ertel and Sara Enlow Governance processes, performance monitoring, and the ability to implement governance In the last issue of Outsourcingmagazine, Danny Ertel & Sara Enlowdiscussed two fundamental aspects of...

Converting ‘angry customer’ to ‘lifelong customer’ in 3 steps

By Deepak Bharathan Shared services – especially in the long established arena of call centre operations – have been a boon to companies across the world to connect with internal and external customers. But as most large c...

Is M&A a new Rap Artist?

By Jerry E Durant For many the thought of a merger or acquisition (M&A) is the farthest thing from the minds. Our hardened focus on staying alive and weathering the current economic realities are first and foremost. Yet ev...

Search and Rescue: Global sourcing industry’s elusive search for growth in developing nations

By Bobby Varanasi, COP For nearly five decades emerging economies have been pursuing various forms of industrialisation, with more failed initiatives than successes. Enlisting a few entrepreneurs governed closely by national g...

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