Region

Global Perspective

HCL Clinches US$400m Deal From Norwegian Bank

HCL Technologies has announced a US$400 million strategic engagement with Norwegian financial services group DNB Bank ASA to manage the latter’s IT infrastructure services and application operations in the country and key international locations...

Business Ecosystems: Enablers Or Constricting?

By Bobby Varanasi The modern industrial world globally is quite comfortable with delving into the topic around the need for, and attendant benefits waiting to be derived from building and maintaining structured ecosystems that...

Do You Measure Customer Loyalty?

Customer is King – the raison d’être of every business. It is therefore imperative for all businesses to listen to their customers By Varsha Chitale Customer loyalty in particular is of immense value to any company. H...

Discover Value: Cause It Doesn’t Find Itself!

By Danny Ertel In many of today’s most important supplier relationships, customers are dissatisfied with the lack of ongoing improvements in quality, value and service. Contracts are negotiated and expectations are created, ...

Customer Perception: One Size Does Not Fit All

Typically, in a Voice of Customer (VoC) study, marketers seek to understand customer perceptions across various parameters; typically pricing, brand, quality, after sales service, and so on. And at the end of the exercise, they want aggregated sco...

VADS Strengthens Its Foothold In Malaysia

VADS Berhad (VADS) is Malaysia’s leading Integrated Managed ICT/BPO Service Provider. Having grown from a joint venture between IBM Global Network Services and Telekom Malaysia Berhad (TM) in 1991, today they are a wholly owned subsidiary of TM;...

To Consolidate Or Not To Consolidate, That Is The Question

By Deepak Bharathan The CTO at a large company figured that his firm’s technology operations function – which covered maintenance, support and monitoring of the technology footprint of the organisation – was, as he put i...

Driving Maximum Value from Finance & Accounting Outsourcing Engagement

Finance and Accounting Outsourcing encompasses outsourcing a wide range of transaction and judgment intensive activities, ranging from Procure to Pay functions like Receipt and Scanning, Payments and Remittances, and Travel & Expense Claims, O...

Ricoh Snaps Up ITO Provider

Best Buy Co. Inc. announced that it is selling off its IT outsourcing and cloud services unit that serves small and mid-size businesses. The company recently announced it has sold MindShift Technologies Inc., to Japan-based Ricoh, according to...

Wake Up Call: Global Services

By Jerry E Durant Where does outsourcing stand today? Are we facing a crossroads where advancement, innovation and renewed perspectives will emerge or are we about to see a return to times when companies carried out their own ...

Talent Issues: Leadership Vacuum?

By Bobby Varanasi If there is any topic that evokes countless emotions amongst employers, governments and entrepreneurs anywhere today, it is about talent. Availability, scarcity, unemployability are synonymous with the concer...

Learning to be an Entrepreneur

By Aditya Bhalla As long as business grows at a scorching pace, little attention is paid to one aspect of the people development practices – the skill of thinking like an entrepreneur or the owner of a business. Passion, foc...

HCL & CSC Pact Targets The Cloud

Computer Sciences Corporation (CSC). Nasdaq listed IT services firm and HCL Technologies, Indian based IT outsourcer, have formed a strategic alliance to broaden and deepen the level of services they can offer enterprises transitioning to a cloud ...

Open Water: Free Trade Zones: Game Changer in the Outsourcing Business?

By Atul Vashistha The past decade has witnessed an explosive rise of global outsourcing, an obvious corollary to globalisation. Most analysts see this as the start of a trend that’s spreading to more supply side locations wi...

Outsourcing: An Ethical Perspective

By Martin Conboy For many in the western world, the term Outsourcing is synonymous with corporate irresponsibility. The media loves to focus on the horror stories such as the garment workers in Bangladesh, the Nike workers in ...

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