Customer Experience Management Asia 2013

Building competitive advantage through customer experience management in today’s multi-channel environment Customer Experience Management Asia 2013 provides a single platform to meet customer experience management practition...

BioMalaysia & Bioeconomy Asia Pacific 2013 Conference & Exhibition

“Convergence of Ideas, Confluence of Opportunities” Date                  : 21 – 23 October, 2013 Venue               : Johor Persada Inte...

4th Annual Shared Services and BPO Philippines

Date: 14 - 15 August, 2013 Venue: Manila, Philippines Website: http://bit.ly/12fwY0c Unlocking value, improving productivity and maintaining a competitive edge to maximize your share of the shared services and outsourcing market ...

Creating A 360 Degree Strategy For Exceptional Shared Services And Outsourcing

SSON Week Asia 2013  Date: 02 - 05 September, 2013 Venue: Singapore Expo, Singapore Website: http://bit.ly/ZM0fLu 2013 marks the 16th year that Shared Services and Outsourcing Week has been held in Asia, with the coll...

JPMorgan Chase Transfers More Work To Manila



The largest US-based financial holding firm by assets, JPMorgan Chase & Co, is to move more of its support operations to the global in-house centre (GIC) in Manila to reduce costs. The centre provides strategic support, including voice-bas...

MSC Malaysia Score+ Acceleration Programme Set In Motion

The objective of Malaysia’s National Key Economic Areas (NKEA) – Business Services, Entry Point Projects 2 (EPP2) managed by PEMANDU is to build globally competitive outsourcers in Malaysia to help grow the industry revenue by an additional RM...

Philippines Industry To Touch US$16b In 2013

Posting strong revenue growth in 2012, the Philippine information technology and business process management (IT-BPM) and global in-house centre (GIC) industry is expected to generate US$16 billion in revenues by the end of this year, philstar.com...

‘Folly’ Of Lolly Ban

Ambulance contact centre workers in Brisbane say they are being “micro-managed”– and not even allowed to eat lollipops at work, according to press reports in Australia. Union officials have raised questions over rules that forbid Ambulan...

National Australia Bank pledges To Cut A$800m Costs

NAB chief executive Cameron Clyne has pledged to cut costs by A$800 million (US$835m) a year by encouraging customers to do more ”self service” banking, as he seeks to ditch its reputation as the weakest of the big four Australian banks, the S...

Epson Releases New Flagship Series Of Scara Robots

                              Kuala Lumpur, Malaysia, 8 March 2013 – Seiko Epson Corporation ("Epson," TSE: 6724) the global share leader*1 in SCARA robots for indus...

Hitachi Systems and Sunway Technology of Malaysia Establish IT Services Joint Venture

Leveraging Customer Base, Technology and Expertise of Both Companies to Enhance IT Services in Southeast Asia Tokyo, Petaling Jaya, March 6, 2013 – Hitachi Systems, Ltd., a wholly owned subsidiary of Hitachi, Ltd. (TSE: 6501), today announce...

Outsourcing Makes World A Better Place

By Martin Conboy Over the recent summer holidays in Australia I managed to read a book called “The Price of Civilisation” by Jeffrey Sachs. It made me think about outsourcing and how jobs are moving from first world co...

Strike Threat At Sussex University

The three recognised trade unions at the University of Sussex are conducting a co-ordinated indicative ballot for strike action, against plans to outsource hundreds of campus jobs. The indicative ballot by Unite, Unison and UCU opens on April ...

Convergys Acquires Datacom Call Centres

US-based Covergys Corp will soon take over Datacom’s contact centre operations in the Philippines and Malaysia. In a statement, Convergys president and chief executive officer Andrea Ayers said its acquisition of New Zealand-based Datacom’...

Making The Outsourcing Market Rational!

By Mark Atterby Outsourcing (which includes the terms BPO, shared services and a host of other industry classifications) is still one of the fastest growing and most dynamic industries in the world today. This growth and dynam...