Region

Asia Pacific

Asian Contact Centre IT Investments Set To Grow

While the growth of the Asian contact centre market has fueled growth in customer service IT investment, some organisations are still holding off on investments due to global economic concerns, according to new research by Frost & Sullivan. ...

Australia: More Cios In Core Management Roles

More than 60% of chief information officers in Australia are members of executive management compared with 50% globally, reveals Harvey Nash CIO Survey 2014. When it comes to reporting-relationships, 44% of CIOs in Australia report to the chie...

Bank-Ing On Philippines

Dutch financial giant ING reportedly planning to make the Philippines its premier business processing hub in Asia. ING has unveiled a rapid expansion program that seeks to harness the country’s vast pool of young, educated and English-speaki...

Aussie Smes Remain Competitive

Small business owners in Australia are implementing a raft of new strategies to ensure they remain competitive – testament to their resilience and tenacity. These include: 41%: Investing in an online or social presence 29%: Price d...

The BPO & SME Tango

The Business Process Outsourcing (BPO) industry is seeing a paradigm shift in its processes and outlook. What was once an industry dominated by big vendors and buyers, new trends amongst Small and Medium Enterprises (SMEs) are emerging and...

Pikom announces new CEO and Council 2014/15

PIKOM, the National ICT Association of Malaysia, today held its 28th Annual General Meeting (AGM) at The Royale Chulan Damansara to announce its new Chief Executive Officer and Council 2014/15 to support the association in achieving stronger growt...

Outsourcing Malaysia, Setia Haruman and i2M Ventures Form Institutional Partnership to Boost Local Sourcing Industry

Outsourcing Malaysia (OM), an initiative under PIKOM, together with Setia Haruman Sdn Bhd and i2M Ventures Sdn Bhd (i2M) formed an Institutional Partnership at the Smart Sourcing Summit 2014. The Institutional Partnership is expected to increase t...

Aegis to Establish Asia Pacific Analytics, Social Media and Multilingual Hub in Australia

Mumbai, India and Melbourne, Australia (October 13, 2014): Aegis Limited, a global outsourcing and technology services company announced today that it is establishing its Asia Pacific hub for Analytics, Social Media and Multilingual Capabilities i...

Global ESO Market To Hit US$415b By 2020

The global engineering services outsourcing (ESO) market is expected to reach US$415.74 billion by 2020, according to a new study by Grand View Research, Inc. Increased cost pressures on global firms resulting in constrained R&D budgets is a p...

India, China & Malaysia Top AT Kearney Poll

India remains the top offshoring destination for information technology (IT) companies, followed by China and Malaysia, said a study by A.T. Kearney in September. The study, Global Services Location Index, assessed 51 countries based on metric...

Philippine IT-BPO Industry Now Employs 1% Of Population

Employment in the Philippine IT-BPO industry has already hit the one million mark, or 1% of the population, as an increasing number of foreign firms outsource work in the Philippines. Information Technology and Business Process Association of ...

TNT Launches New Depot, Contact Centre In Melbourne

Express freight company TNT is building a new transport and logistics hub in Melbourne which will feature a new contact centre. The depot at Tullamarine is due for completion next July and will house 860 employees, including 55 contact centre ...

Flipkart To Outsource To Aegis In India

Singapore-owned e-commerce company Flipkart is in the process of signing a contact centre outsourcing deal with Indian outsourcer Aegis as it looks to cope with the increasing complexity and scale in its business. Flipkart, which operates pred...

VADS: Achieving Business Success Through Analytics

By Simon Vella VADS Berhad is one of Malaysia’s leading Managed ICT/BPO Service Provider and a subsidiary of Telekom Malaysia. VADS manages over 80 million customer interactions per year on behalf of its clients. The informa...

All-Female BPO Centre In Saudi Arabia

Tata Consultancy Services, India’s largest software developer by sales, on Tuesday unveiled its debut “all-female services centre” in the capital, Riyadh, part of plans to access a largely untapped pool of workers in the segregated Middle Ea...

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