Region

Asia Pacific

Philippines BPO Industry’s Resilience in the Face of Disaster

By Martin Conboy The extent of the recent disaster in the Philippines and its impact on so many people is too difficult to put into words. It was heart breaking to see what these poor unfortunate people have had to go through ...

Cheryl Yeoh: Surviving the Startup War

Currently an active mentor and advisor for various foundations, including the Lean Startup Machine, Cheryl Yeoh is the co-founder of Reclip.It, a personalised shopping list app that helps people save money by matching list items with digital coupo...

Brandt International Makes a Regional Splash

By Nicolette Ng Aconsulting-led approach is the “secret ingredient” that makes Brandt International tick in the ever-competitive outsourcing space, according to its President and CEO Munirah Looi. Incorporated in 2004,...

OM Targets Double Growth

OUTSOURCING Malaysia (OM), an initiative under the National ICT Association of Malaysia (PIKOM), recently said the outsourcing industry in Malaysia was set to double in growth by 2017 with a Compound Annual Growth Rate (CAGR) of 15% from its curre...

Event 6: Score+ Acceleration Programme

By Marrion Tan The rapid growth of the SSO (Shared Services and Outsourcing) industry in Malaysia brings new challenges to companies and professionals alike. Whilst some have been able to perform well and even excel in their o...

3rd Annual HR Oman Summit – Building Right HR Capabilities To Keep Up With Evolving Business Needs

The Omani HR industry is gearing up to what promises to be a year of great reform and opportunities with progressive development, trade and privatization plans in the pipeline. Continuing from its previous successful editions, Under the Patronage ...

5th Annual Contact Centres Asia 2014

24 – 27 March 2014 Prince Hotel & Residences, Kuala Lumpur, Malaysia IQPC Worldwide Pte Ltd http://goo.gl/iIug0f Driving the Next Generation of Contact Centres through Integrated Social Me...

The 3rd Annual Outsourcing, Business Transformation and Shared Services Summit

Date: 12th and 13th November 2013 Website: http://bit.ly/141ajq0 Following on from the success of last year’s summit, SSON are pleased to be hosting the 3rd Annual Business Transformation, Outsourcing and Shared Ser...

Malaysia: ASEAN Start-Up Hotspot

Adeo Ressi is the CEO of the Founder Institute (FI) – the largest Technology Accelerator Programme in the world. Marrion Tan of Outsourcing magazine shares a conversation with Ressi at the sidelines of Global Innovation Summit, which was held in...

All-Female BPO Centre in Saudi Arabia

Indian outsourcer Tata Consultancy Services (TCS) is breaking new ground with the opening of the world’s first business processing outsourcing centre staffed entirely by women in male-dominated Saudi Arabia. Tata has unveiled plans for its ...

Funnel Theory of Management

By Dr ArLyne Diamond One of the MBA courses I teach is International Business. This year my class includes students born in Romania, Bulgaria, Cambodia, Angola, and the United States. In prior classes, all taught here in Silic...

Myths, Facts and Statistics

By Martin Conboy Work is no longer bound by co-worker proximity or time zone. It also involves a much broader set of “workers” – not just employees, suppliers and partners, but customers, freelancers and an increasingly ...

Global Outsourcing Governance Framework: An Asian Perspective

By CK Mah As Asia continues with its growth pattern, the growth in some selective areas may be slowing down. Nevertheless, Asia still remains the global growth engine. This phenomenon is driving more Asian based companies to g...

Founder Institute Launches 2nd Kuala Lumpur Programme

Founder Institute (FI), the world’s largest entrepreneur training and startup launch programme with over 1000 graduate companies, announced on Oct 11 that it is opening applications for it’s second semester in Kuala Lumpur, Malaysia. After lau...

China Still Playing Second Fiddle

Chinese software outsourcing firms are unlikely to catch up with Indian and other global software services firms anytime in the near future, despite a major policy push towards outsourcing from China’s central government in recent years, accordi...

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