Region

India

Government Contact Centre Summit Middle East

Conference Dates: 17-20 May 2015 Venue: Dusit Thani Dubai, UAE URL:  www.governmentcontactcentre.com Delivering world class contact centres through effective workforce management and advanced technologies ...

BPO Push In Indian Villages

The Indian government will set up BPO centres in small towns across the country to boost their economic development. India’s Minister for Communications and Information Technology Ravi Shankar Prasad said he has directed officials to formula...

India’s Consumers The World’s Least Satisfied

Indian customers are the world’s least satisfied according to a new global survey. The latest Zendesk customer satisfaction benchmark indicates that global customer satisfaction has increased to 83% in the second quarter of 2014. While New Z...

Tata-SIA Airlines Takes The Outsourcing Route

Tata-SIA Airlines Ltd, the joint venture (JV) between Tata Sons Ltd and Singapore Airlines Ltd, is pursuing an outsourcing model for its operations in India and has tied up with state-owned Air India Ltd to execute parts of the strategy before its...

Indian Students Outsource Homework

School children in the Indian capital New Delhi are hiring “holiday homework providers” to do their assignments while they take it easy during the summer break, a report said. Teachers may be appalled at the new form of outsourcing but man...

Indian BPO Losing 70% Of Voice Business To Low Cost Rivals

India’s BPO industry is currently losing 70% of all incremental voice and contact centre business to competitors like the Philippines and countries in Eastern Europe, according to a new report. The Associated Chambers of Commerce and Industr...

Wipro Seals US$400m Contract With Takeda

India’s third largest software services company Wipro Ltd has signed a multi-year, US$400-million deal with Japan’s Takeda Pharmaceutical Company Ltd in a significant boost to the Bangalore-based firm as it attempts to touch US$1 billion in re...

India: Growth of Non-Voice Services

By Samanvay Sharma Riding on the back of customer relationship management (CRM) and voice-related services, the global BPO industry stands at US$150 billion to date. Despite a relatively slow growth rate in the last few years,...

Gandhi Doctors Up In Arms

The Gandhi Hospital is outsourcing laboratory tests needed for Aarogyasri patients to a private agency angering senior doctors and post-graduate students who feel that the money can be used for repairing the hospital’s lab equipments, the Deccan...

2nd Annual Shared Services & Outsourcing Week Middle East 2013

Event name: 2nd Annual Shared Services & Outsourcing Week Middle East 2013 Event dates: 24-27 November Venue: Amwaj Rotana – JBR, Dubai, UAE Description:

Indian KPO market will touch US$30b by 2015

India’s Knowledge Process Outsourcing (KPO) market is growing at a compound annual growth rate (CAGR) of about 30% annually and may touch US$30 billion by 2015 from the current level of $20 billion, according to ASSOCHAM (The Associated Chambers...

Surveys says Pune has the best coders in India

A recent survey by Techgig.com, Pune has the best coders in the country, followed by Bangalore, Mumbai, Hyderabad/Secunderabad and Delhi/NCR (National Capital Region). Techgig has not offered too many details about the survey apart from listin...

India Outsourcing Under Scanner After ATM Heist

Outsourcing of jobs by global financial institutions to Indian shores has come under the scanner, with the perpetrators of a US$45 million worldwide ATM heist apparently breaching the computer systems of a payment processing firm in India for thei...

State Of Data Protection In Top Outsourcing Locations

By Srishti Aishwarya Shrivastava India still occupies the top spot amongst all outsourcing locations, based on a a recent research by SourcingLine – a Washington, DC-based research firm. In its top 10 list, the South As...

India Outsourcing Under Scanner For UBS Trouble

Key controls for "detection of suspicious trading activity" failed at an Indian outsourcing unit, contributing to US$2.3 billion loss caused by a rogue trader of global banking giant UBS, a joint probe by British and Swiss regulators has found, Ti...

1   |   2   |   3      »