IBM opens service delivery centre in Wroclaw, Poland

IT giant IBM announced on Sept 10 that its new service delivery centre in Wrocław is now operational. The new centre will employ 2,000 people and form part of a network of delivery centres in more than 20 countries, providing IT and business outsourcing services (BPO) to IBM clients throughout the world.

“This newest IBM investment is crucial for our economy to take a step forward,” said Grzegorz Schetyna, Marshal of the Parliament of the Republic of Poland. “I see this as a major opportunity for Poland’s talented and skilled people to work and cooperate in a globally integrated world.”

The new service delivery centre will primarily support IBM’s strategic outsourcing clients, providing server systems operations, security services and end-user services, including maintenance and monitoring of computer hardware and software systems. 

The services utilise collaborative problem solving and defect prevention processes based on service management standards. Employees will manage the servers and storage systems critical for ensuring optimal IT infrastructure performance for IBM’s clients.

“IBM’s global delivery centers are critical in delivering information technology services to our clients around the world,” said Anna Sienko, general manager, IBM Poland.

“We chose Wroclaw for our newest facility based on criteria including its highly educated and experienced professionals, language skills and a favorable business environment.”