Light Takes

CC Workers Evacuated in Manila Buffalo Rampage!

About 200 contact centre workers were evacuated last week after water buffalo ran rampage through Manila. The three-year-old female, weighing nearly half a ton, injured a total of three people with its 18-inch (46-centimetre) horns and caused ...

Accents Have Impact on Customer Experience: Study

University of Adelaide marketing researcher Dr Sally Rao Hill says new research shows the accent of a service employee can have an impact on the customer’s experience. Rao Hill, from the University’s Business School, conducted the first re...

Aussies Pick Smartphone Over TV

A majority of Australians would rather go without television than their smartphone, while the number of users using their mobile phone for just calls and SMS has fallen to just 9%, according to a new survey. The “Australian Mobile Phone Life...

BPO Push In Indian Villages

The Indian government will set up BPO centres in small towns across the country to boost their economic development. India’s Minister for Communications and Information Technology Ravi Shankar Prasad said he has directed officials to formula...

It Takes A Village And Marketplace To Raise A Child

Ask any parent raising kids in today’s fast-paced society and chances are they would agree that there are only so many hours in the day. Recognising a need for help, many businesses now offer traditional caregiving services ranging from planning...

India’s Consumers The World’s Least Satisfied

Indian customers are the world’s least satisfied according to a new global survey. The latest Zendesk customer satisfaction benchmark indicates that global customer satisfaction has increased to 83% in the second quarter of 2014. While New Z...

All-Female BPO Centre In Saudi Arabia

Tata Consultancy Services, India’s largest software developer by sales, on Tuesday unveiled its debut “all-female services centre” in the capital, Riyadh, part of plans to access a largely untapped pool of workers in the segregated Middle Ea...

Britons Spend More Time On Tech Than Asleep

Britons spend more time using technology devices than they do sleeping, research suggests. Communications regulator Ofcom said UK adults spend an average of eight hours and 41 minutes a day on media devices, compared with the average night’s...

No Appetite For Apple At China Govt Offices

China has prohibited government agencies from purchasing Apple hardware products due to security concerns, Bloomberg News reported recently, citing government officials familiar with the matter. Ten Apple products, including versions of the iP...

Russian Hackers May Have Your Email Passwords

A Russian crime ring has amassed the largest known collection of stolen Internet credentials, including 1.2 billion user name and password combinations and more than 500 million email addresses, security researchers say. The records, discovere...

Indian Students Outsource Homework

School children in the Indian capital New Delhi are hiring “holiday homework providers” to do their assignments while they take it easy during the summer break, a report said. Teachers may be appalled at the new form of outsourcing but man...

Fake Call Centre Seeking Funds For Typhoon Haiyan Victims

The PhilippineS justice department agents swooped on a call centre operating in Makati City and arrested some 100 people suspected of milking Typhoon Haiyan donors. Among the suspected members of the racket arrested is a Canadian, identified a...

Chinese Nurses Take Customer Service Tips From Stewardesses

Twelve nurses from China’s Lianshui Huaian Hospital of Chinese Medicine in Jiangsu province have reportedly undergone customer service training from air hostesses. The Yagtse Evening Post reports that 12 nurses underwent a voluntary training...

Obamacare Faces The Heat

President Obama spent US$831 billion of taxpayer money on a stimulus plan for the economy. He gave nearly $50 billion in aid to GM to keep it afloat. He lost $500 million on energy company Solyndra. All in the name of saving jobs. Yet when it ...

Gandhi Doctors Up In Arms

The Gandhi Hospital is outsourcing laboratory tests needed for Aarogyasri patients to a private agency angering senior doctors and post-graduate students who feel that the money can be used for repairing the hospital’s lab equipments, the Deccan...

1   |   2   |   3   |   4      »